Legal
Delivery and Fulfillment Policy
Last updated: May 9, 2025
This policy explains how AdPlug delivers purchased services. All deliverables are digital — there are no physical goods and no shipping fees.
Digital delivery only
All AdPlug reports and deliverables are delivered by email as PDF files. No physical goods are produced or shipped. There are no shipping fees associated with any AdPlug service.
One-time payments
Every AdPlug purchase is a one-time payment. There are no subscriptions and no recurring charges. Prices are listed in U.S. dollars. Applicable taxes, if any, are displayed before payment is confirmed.
When analysis begins
Analysis is considered to have begun when AdPlug confirms by email that the submitted information is complete and the order has entered analysis. Delivery timeframes begin only after this point — specifically, only after all required usable data has been received.
Delivery timeframes by package
The following timeframes apply after all required usable information has been received. All timeframes are in business days (Monday–Friday), excluding weekends and Canadian statutory holidays.
| Package | Delivery timeframe |
|---|---|
| Quick Snapshot | 2 business days |
| Campaign Checkup | 2 business days |
| Platform Scan | 3 business days |
| Account Spotlight | 3–4 business days |
| Full Account Audit | 5 business days |
| Cross-Channel Report | 5–7 business days |
| Growth Blueprint | 7–10 business days |
| Strategy Session | 7–10 business days (report); consultation call scheduled separately |
How delivery works
After purchase, the following steps occur:
- A payment confirmation and intake instructions are sent to the email address entered at checkout.
- You submit a supported campaign export or grant read-only platform access. AdPlug never asks for advertising-platform passwords.
- AdPlug reviews the submission to ensure it matches the purchased scope.
- If information is missing or unusable, AdPlug contacts you before analysis begins.
- The delivery period begins only after all required usable information has been received.
- Your completed report is delivered to you by email as a PDF.
- Strategy Session customers receive scheduling instructions by email to arrange their consultation call.
- If you do not receive an expected email, contact [email protected].
Strategy Session — consultation scheduling
The Strategy Session includes a 60-minute video consultation call. The written report is delivered separately by email and is not contingent on the consultation call being scheduled or completed. Scheduling instructions are sent by email after purchase. The call must be booked within 60 days of purchase. One reschedule is permitted with at least 24 hours' notice. Missed appointments and late cancellations (less than 24 hours' notice) are non-refundable — see the Refund and Cancellation Policy.
Non-delivery remedy
If AdPlug does not deliver your report within the stated timeframe after receiving all required usable information, you may contact [email protected] to request either a revised delivery date or a full refund for the undelivered service.
Card statement descriptor
Charges appear on your card statement as ADPLUG.
Contact
Questions about delivery: [email protected]. 43 Web Media Inc., 2133 – 2850 Shaughnessy Street, Port Coquitlam, BC V3C 6K5, Canada.